Bucks VIP accepts the return of the products within 14 days. To start the return procedure you will need to:
Click on “My data” on the dashboard.
Then click on "Shopping history" section.
Select the order you want to return.
Click on "Return request" for the product that you want to return and select the reason for the return from the drop-down box.
Send the request and wait for an email from our customer care service containing all the instructions on how to return your order.
Once you receive the instructions, enclose the order number in the return box (Bucks VIP does not guarantee the credit note if the order number is missing).
All returned items must be sent back in perfect conditions in their original packaging, otherwise the credit note will not be issued. The cost of return shipping is at the member’s charge, unless otherwise stated.
Once the product is received, and after checking the status of the same, we will proceed to the refund of its amount in the my bucks account. Keep in mind that the refund process could take several weeks to evaluate the product received.
If the product has clear signs of misuse, unjustified damage or arrives in bad condition.
If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable - 50% of the product's value will be discounted.
If the product is returned with missing parts or accessories, or if the incident description is not real - the product will not be refunded.
Offering the highest quality and the best guarantee is our commitment to our members. All products are guaranteed for a period of two years from the date of delivery.
Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.
In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk re-installation after formatting.
If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the technical service.